Refund policy
How we handle refunds and cancellations after you buy a TASTEDEV product. Everything is built so that you can try it for 14 days before deciding.
Effective date: official service launch · Last reviewed: 2026-09-22This document is a translation of the Korean original. If there are any differences, the Korean original takes precedence.
Seller and refund handler
Online purchases of TASTEDEV products are made through Paddle.com Market Limited ("Paddle"). As Merchant of Record, Paddle handles payment, receipts, taxes and refunds directly, and the purchase contract is between the user and Paddle. GXSOFT is the supplier of the product. Receipts and subscription emails (renewal, cancellation) from Paddle show the sender as GXSOFT. You may also send refund requests to us, and we will pass them on to Paddle.
If you pay in Korean won with a Korean credit card (KRW payment on the Korean pricing page), the seller is GXSOFT and the payment is processed by KG Inicis Co., Ltd. In that case we handle the refund ourselves, and the refund terms below apply in the same way.
How to request a refund
- Request it on Paddle’s buyer support site (paddle.net) using the order number on your receipt
- Request it from the billing management link in your purchase confirmation email
- Tell us with your order number and we will file it on your behalf
- Once approved, we refund to the original payment method within 14 days of approval.
- KRW payments: email support@tastedev.net with your order number (starting with tastedev-) and we will cancel the card payment. We cancel within 3 business days of your request; depending on the card issuer, the charge may take another 3–7 business days to be reversed or refunded.
Refund terms
- 14-day unconditional refund: within 14 days of purchase we refund in full, no questions asked. No conditions, no fine print.
- Statutory withdrawal rights take precedence. South Korea, Brazil, Canada and China: 7 days. EU, EEA, Switzerland, the UK, Turkey and Israel: 14 days. Singapore: 5 days.
- Renewal charges: for a subscription charged on auto-renewal, tell us within 14 days of the renewal date and we refund it.
- Perpetual licences do not auto-renew, so no renewal refunds arise.
Perpetual licences: a provisional file for the first 14 days
This applies to purchases paid on or after 31 October 2026 (Korea time). Perpetual licences paid before that date receive the permanent file from the start, as before.
When you buy a perpetual licence or a perpetual licence with lifetime updates, the first licence file you receive is a provisional file that works during the refund period (14 days from the payment date). It unlocks the same features as the permanent file. After 14 days it is replaced by a permanent file with the same licence number: automatically when the app goes online, or, if you work offline, by downloading the file again from My licences in your account or entering your install code again.
Refunded licences are not converted to permanent files, and their provisional file stops working after its date. Subscriptions are not affected.
Cancellation
You can cancel at any time from the billing management link in your purchase confirmation email. No contact and no explanation are required. After cancelling you are not charged again, and you can keep using the product until the period you already paid for ends.
What happens to the product after cancelling
Versions released while your updates were covered keep working in full. What you pay for is the right to receive new versions; what you have already received is already paid for.
If you upgrade to a build released after that, tool features are locked in that build. Even then we never block access to your files: browsing, copying, moving, deleting, extracting archives and previewing keep working. We do not hold your data hostage. The 14 days after expiry are a grace period in which everything still works and only a warning is shown.
Abuse
Requests outside the periods above, repeated refunds on the same account, and breaches of the terms such as distributing your licence file to third parties are judged case by case together with Paddle. No conditions are attached to the 14-day guarantee or to statutory withdrawal rights stated above.
Revision history
Effective date: 2026-10-31
- Announced 2026-10-01 · effective 2026-10-31: provisional (30-day) licence files introduced for perpetual and lifetime licences
- Effective 2026-10-08: the refund period, free trial and provisional perpetual licence file shortened from 30 to 14 days
Business information
- Company
- GXSOFT
- Representative
- CHOI YOUNG GU
- Business registration number
- 853-44-00368
- Address
- 9F V24, 351 Gyeongin-ro, Michuhol-gu, Incheon, Republic of Korea
- Support hours
- Weekdays 10:00–17:00 (KST), excluding public holidays
